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East Yorkshire Bus boss urges women to 'flag down a bus if in need' after young girl left stranded

East Yorkshire provide the Pocklington bus service

"Can I reassure everybody - women in particular - that we are there to take you home safely" says director of East Yorkshire Buses

The director of East Yorkshire buses has urged women to "flag down a bus if you are in need" and issued a public apology after a 16-year-old girl was left stranded alone at night when a driver refused to let her board.

The young girl was returning home from visiting her friends at 9.30pm on Sunday, November 7, when she was refused from boarding the bus.

She pleaded with the driver to let her board the bus service from Beverley Bus Station to Dunswell, but he told her to move out of the way instead.

He claimed that he could not open the door due to health and safety reasons.

The teenager was eventually taken home by a female police officer who happened to be at the station and see what had happened.

The girl's father, Gary Hockney, was upset by the way his daughter was treated as the frightened girl was brought to tears, pleading that she 'just wanted to go home'.

The bus service has now issued an apology for the way the girl was treated and said they wanted to assure the public that this is an isolated incident, and people can still count on them to be brought home safely.

Area director Ben Gilligan said: "Following recent coverage of the incident on Sunday, November 7, where a teenage girl was refused entry to one of our buses and the open letter was published on Friday, November 12, I wish to assure the community that this was an isolated incident.

"I have met Mr and Mrs Hockney and their daughter and apologised for this, which didn't reflect our usual practice or policies in respect of vulnerable people.

"We are also liaising with Reclaim These Streets and are looking forward to their input in how we can improve our procedures at East Yorkshire Buses, including raising awareness among drivers of women's safety.

"We have policies in place to support our vulnerable customers as well as our teams that work in the front line, who are very committed to providing good customer service.

"Can I reassure everybody - women in particular - that we are there to take you home safely and that you can - and you should - flag down a bus if you are in need."

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